ISO / IEC 20000-1: 2011 Information technology - Service management - Part 1: Service management system requirements
ISO / IEC 20000-2: 2012 Information technology - Service management - Part 2: Guidance on the application of service management systems
Advantages of the service management system:
• Continuous improvement of IT services
• Reduced risk of customer mismatch
• Enhanced collaboration between IT and business
• More efficient use of resources
• Company process management according to world practice