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ISO / IEC 20000-1: 2011 Information technology - Service management - Part 1: Service management system requirements

ISO / IEC 20000-2: 2012 Information technology - Service management - Part 2: Guidance on the application of service management systems

Advantages of the service management system:

•    Continuous improvement of IT services
•    Reduced risk of customer mismatch
•    Enhanced collaboration between IT and business
•    More efficient use of resources
•    Company process management according to world practice
 
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